Do you want to know what the secret sauce is of the most successful SaaS companies? This show follows founders and leaders of the most prominent European SaaS companies on their way to global success. Learn from their GoTo-Market strategies, how they scale, build winning teams and great products. If you are a SaaS founder or leader looking for tips and tricks from the best in class founders and companies then this is a show for you. Direct, informal and to-the-point discussions with a great level of hands-on advice for the listeners. The show is brought to you by two experienced SaaS professionals, Daniel Nackovski, and Thomas Sjöberg, founders of SaaSiest !
Episodes
Thursday Aug 17, 2023
Thursday Aug 17, 2023
In this episode, we speak with Emma Aidanpää-Salmi, VP Customer Success, Relex Solutions, the unified supply chain and retail planning platform that helps retailers and consumer brands sell more and waste less, with 100m+ in ARR and a leader in its space.
We talk with Emma about the evolution of the CS discipline and how this new setup of CS teams best brings value to an organization! Topics that are being addressed in this episode are:
- How should a successful CSM team be measured going forward
- How should CS leaders balance between growth and satisfaction/value metrics for their CSM-team
- What are the key metrics that you measure your CSM team on
- How should the sales responsibilities be split between CS and Sales and why
- How should we compensate our CSMs if/when they do contribute to Sales
These are some of the many topics we address with Emma, tune in to learn from her experience in running a global CSM team that contributes to customer adoption, and satisfaction while also ensuring revenue growth for each account.
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