Do you want to know what the secret sauce is of the most successful SaaS companies? This show follows founders and leaders of the most prominent European SaaS companies on their way to global success. Learn from their GoTo-Market strategies, how they scale, build winning teams and great products. If you are a SaaS founder or leader looking for tips and tricks from the best in class founders and companies then this is a show for you. Direct, informal and to-the-point discussions with a great level of hands-on advice for the listeners. The show is brought to you by two experienced SaaS professionals, Daniel Nackovski, and Thomas Sjöberg, founders of SaaSiest !
Episodes
Wednesday Jul 19, 2023
Wednesday Jul 19, 2023
In this episode, we speak with Hélène Hulthin Hagnéré, Founder, SCHHH, a Customer Success consultancy supporting organizations to transform their CS journey.
We talk with Hélène about all things CS and specifically Win-backs! Topics that are being addressed in this episode are:
- What is a win-back
- Why would you not want to save customers
- How do you recommend setting up a CS org for best throughput
- Shall CSMs have a revenue quota
- What is the main CS KPI to track
- Is CS closer allied with product or sales
These are some of the many topics we address with Hélène, tune in to learn from her experience in scaling and running efficient CS organizations over the past 15 years.
Comments (0)
To leave or reply to comments, please download free Podbean or
No Comments
To leave or reply to comments,
please download free Podbean App.