Do you want to know what the secret sauce is of the most successful SaaS companies? This show follows founders and leaders of the most prominent European SaaS companies on their way to global success. Learn from their GoTo-Market strategies, how they scale, build winning teams and great products. If you are a SaaS founder or leader looking for tips and tricks from the best in class founders and companies then this is a show for you. Direct, informal and to-the-point discussions with a great level of hands-on advice for the listeners. The show is brought to you by two experienced SaaS professionals, Daniel Nackovski, and Thomas Sjöberg, founders of SaaSiest !
Episodes
Thursday Aug 31, 2023
Thursday Aug 31, 2023
In this episode, we speak with Nick Mehta, CEO, Gainsight, the Customer Success & Engagement platform that has pioneered the CS profession, a powerhouse in the space with an ARR of 200M+ USD and customers all over the world.
We talk with Nick about churn, logo, and client retention - particularly what preventive actions you can put in place to secure success and minimize the risk of churn! Topics that are being addressed in this episode are:
- Why the question "Why did the customer churn" is the wrong one to ask
- The better process to find out why customers may churn - Get the process
- How do you demonstrate ROI to clients to underscore your value?
- How the role of the CSM is evolving over time and based on needs
These are some of the many topics we address with Nick. Tune in to learn from his experience in the field of CS and what companies do to become sticky, must-haves, and avoid churn!
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